Frequently Asked Questions — Karmandian Clothing

Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 3–5 business days. Expedited shipping arrives in 2 business days. Overnight shipping delivers in 1 business day. Processing time is 1–2 business days before your order ships. You will receive a tracking number by email once your order has been dispatched.

Question 2

Is shipping free?

Accepted Answer

Yes! We offer free standard shipping on all orders over $75 within the contiguous United States. For orders under $75, standard shipping is $8.95. Expedited shipping is $14.95 and overnight shipping is $24.95. Note that orders shipping to Alaska and Hawaii are not eligible for the free shipping promotion.

Question 3

What is your return and refund policy?

Accepted Answer

We accept returns on most items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Once we receive your return, refunds are processed within 3–5 business days to your original payment method. Please allow an additional 2–5 business days for your bank to post the refund.

Question 4

How do I initiate a return?

Accepted Answer

To start a return, email support@karmandian.com with your order number and reason for return. Our team will respond within 1 business day with return instructions and a prepaid shipping label for your first return on any order. Pack items securely and drop off at any USPS or UPS location.

Question 5

Do you provide tracking information?

Accepted Answer

Yes. Once your order ships, you will receive a confirmation email with your tracking number. Tracking information is typically available within 1–2 business days after shipment. You can track your order through the carrier's website (USPS, UPS, or FedEx).

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through PayPal's secure checkout: Visa, Mastercard, American Express, Discover, and Debit cards. You can also pay with your PayPal balance or PayPal Credit. We never store your card information — all payments are processed securely by PayPal.

Question 7

How do I find my correct size?

Accepted Answer

Each product page includes a detailed size guide with measurements. We recommend measuring your chest, waist, and hips and comparing to our size chart. Our clothing is designed to be true to size. If you are between sizes, we recommend sizing up for a more comfortable fit.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship to the United States and Canada. Canadian orders are subject to international shipping rates starting at $18.95, with delivery in 7–14 business days. International orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

Question 9

What if my item arrives damaged or defective?

Accepted Answer

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@karmandian.com with photos of the damage. We will send a replacement at no charge or issue a full refund. All return shipping costs for defective items are covered by us.

Question 10

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement. Email support@karmandian.com immediately with your order number. Once an order has been processed for shipment, we are unable to make changes. However, you may initiate a return upon delivery under our 30-day return policy.

Question 11

How should I care for my Karmandian garments?

Accepted Answer

Care instructions vary by garment and are printed on the care label inside each item. Generally, we recommend washing in cold water on a gentle cycle and laying flat to dry for knitwear and delicate fabrics. Denim and cotton tops can typically be machine washed. Avoid high heat to preserve fabric quality.

Question 12

Are your products true to size?

Accepted Answer

Our clothing is designed to be true to standard US sizing. Each product page includes a size guide with precise measurements. Customer reviews often mention sizing details. If you have any questions about fit, email our team at {EMAIL} before purchasing.

Question 13

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through PayPal's industry-leading security infrastructure with SSL encryption. We never see or store your card details. PayPal uses advanced fraud detection and buyer protection to keep your transactions safe.

Question 14

Do you offer gift cards?

Accepted Answer

We currently do not offer gift cards but plan to introduce them in a future update. For gifting, we recommend purchasing items directly — our 30-day return policy makes exchanges easy if the recipient needs a different size or style.

Question 15

What is your quality guarantee?

Accepted Answer

We stand behind every item we sell. If you are not completely satisfied with the quality of your purchase for any reason, contact us within 30 days and we will make it right — whether that means an exchange, store credit, or a full refund. Your satisfaction is our guarantee. Email support@karmandian.com anytime.

Question 16

Do you restock sold-out items?

Accepted Answer

We regularly restock popular items. If an item you want is currently sold out, check back within 2–3 weeks or contact us at {EMAIL} and we will notify you when it becomes available again.

Question 17

Are your materials sustainable?

Accepted Answer

We are committed to responsible sourcing. We use premium natural materials including merino wool, organic cotton, linen, and responsibly-sourced leather. We work with suppliers who share our commitment to ethical manufacturing practices.